What ethical obligation do public adjusters have towards their clients?

Public adjusters have a fundamental ethical obligation to ensure that their clients are informed and treated fairly. This responsibility is central to the role of a public adjuster, who serves as an advocate for policyholders in the insurance claims process. By providing clear and complete information about the claims process, potential outcomes, and any necessary documentation, adjusters empower clients to make informed decisions. This transparency is essential for fostering trust and maintaining a professional relationship.

Treating clients fairly also encompasses not taking advantage of their lack of knowledge regarding insurance policies and claims procedures. Public adjusters must strive to act in the best interest of their clients, ensuring they receive all entitled benefits under their insurance policies. Upholding these ethical standards not only benefits the clients but also enhances the reputation of the profession as a whole.

In contrast to this ethical obligation, options that suggest working solely for the interests of insurance companies or prioritizing personal financial gain do not align with the role of an ethical public adjuster. Additionally, avoiding documentation would not serve the client's best interests and could undermine the claims process, negatively impacting the outcome for the client.