What should a public adjuster do if a client is unhappy with the handling of their claim?

A public adjuster should prioritize addressing a client's concerns if they are unhappy with the handling of their claim. Engaging with the client allows the adjuster to identify specific issues and work towards a resolution. By following a formal complaint process, the adjuster demonstrates professionalism and a commitment to client satisfaction. This approach not only helps to rectify the situation but can also enhance the trust and rapport between the adjuster and the client.

It's essential for public adjusters to be responsive to client feedback and to seek to resolve any issues amicably. This can involve discussing the client's grievances, reviewing the details of the claim together, and taking appropriate actions to address any legitimate concerns or misunderstandings. Simply ignoring the complaint or referring the client elsewhere can lead to further dissatisfaction and damage the professional relationship. Addressing the concerns directly is the most constructive path forward for both the client and the adjuster.