What should public adjusters do before starting to work on a claim?

The appropriate step for public adjusters before starting to work on a claim is to obtain a written agreement with the client. This agreement is crucial because it outlines the terms of the relationship between the adjuster and the client, including the scope of work, expectations, and fee arrangement. Having a written agreement protects both parties by ensuring that there is clarity regarding the services to be provided, thus reducing the potential for misunderstandings or disputes down the line. It also establishes a formal relationship, which is essential for compliance with state regulations governing public adjusters.

While negotiating a fee might seem necessary, it's typically part of the agreement process. Discussing the claim with other adjusters could be useful, but it does not have the same legal implications or necessity as establishing a formal agreement with the client themselves. Similarly, only reviewing the client’s documentation is a preparatory task but does not encompass the key step of establishing a contractual relationship, which is foundational for an effective and ethical public adjusting practice.